Argument in the office after someone asks for lead time on something he didn't order. He was asking via the invoice I sent for the item he DID order. Paid in full, shipped out, order complete.
Him: he wants to know about the other thing
Me: he didn't pay for the other thing
Him: he paid for the other thing
Me: no, he didn't pay for the other thing
I pull the invoice. He's being dramatic. Sighing. Rolling eyes. Putting his hands on his desk just a little too loudly.
I show him the invoice. I show him HIS paperwork, his handwritten paperwork, the form he fills out everytime he sends a quote. When someone pays, he uses this sheet, where he lists out what he needs, options the customer has chosen (all entries handwritten, by him), to manufacture the order. He had covered what the guy paid for in green highlighter, with an arrow and the word "paid".
This is the sheet I use to generate the invoice. Things got a little loud.
Him: oh, he didn't pay for the other thing
Me: yeah, that's what I said. "he didn't pay for the other thing." I know how to read.
Him: well, I'm sorry, excuse me
Me: yeah, well, next time, save the drama
Him: there was no drama
Me: rolling my eyes....
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