We had a customer contact us yesterday, wanting to cancel the order he'd placed back in May. (I told you Brian was super busy and has a pretty long lead time at this point.)
When Brian told me, I said "I hope he didn't use PayPal". Because PayPal has that sixty day refund button. After sixty days, the button is gone. I did some Google searching and found out that when this happens, to refund the money using the "Send Money" option (I used "friend" so the customer wouldn't be charged fees) and contacted PayPal. The thing about this is the fees we pay. PayPal takes their fees immediately. This was over $25.00 in fees and I hate to just lose that.
PayPal got back to me in under and hour and said in the future, when this arises (and it will), to let them know how long to make the "Refund" option available and they'll change it for that transaction so that I can make the refund officially and not having to contact them again. And they promptly refunded the fees.
So, I learned something really helpful.
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