I called on the 24th or 25th about them and was told it can take fourteen days, that they'll probably be in on Friday (the 28th). I didn't hear from them so I called again yesterday.
They looked it up. "She's in, it shows on the log that we called your number on the 21st to let you know she was back".
No, no one did. If they did call and I didn't hear the phone, they most certainly didn't leave a message. And why wasn't I told this last week when I called?
Well, she's back, we'll be getting her back today.