I've been banging my head against the wall with internet technical stuff.
First, our security cameras are supposed to save every video to an external hard drive, which they do. But then, the next day, over half of the previous day's videos have disappeared. Then by mid-day, the entire previous day's entries are just gone. I've contacted their support many times and they still don't understand what the problem is. Frustrating. I've spent the last five days downloading the videos that actually save to the individual cameras on SD cards to a hard drive. It's very time-consuming and I don't want to take away PC power from doing these downloads, so I haven't had a chance to try some of the coding stuff I want to try.
We also have some packages that have to ship to Canada. I use the USPS website to generate the labels. This started on Tuesday. I still haven't done the labels. Why? The USPS form keeps saying the shipping address is invalid. I had a difficult time getting Brian to understand what this means. It means they won't finalize the shipment without a valid address. What about using a flat rate box? he asked. Well, okay, let me try...nope, our address is still invalid. Try one of the neighbor addresses. Still won't take. I spent almost an hour with support on Tuesday, she had to send the problem up to a higher level. I got an email from them marked "resolved". Just damn.
I replied with screenshots of the problem and still no response. I sent another (new) email to their support this morning letting them know that because of their non-support, we'll most likely not be offering USPS as a shipping option in the future. Brian is going to go to the local UPS Store to have them ship it via USPS (which is a service they offer). The customer requested USPS, so we're kinda stuck.
And I just keep on keeping on.
| | Permalink
 |
