Okay, I’m not known for my lengthy phone conversations. But one of the reasons is because we don’t have long distance. We do have anytime minutes with our cell phone service and rollover minutes. We’ve got over 3500 rollover minutes stored at this point.
So, last month I decide to get unlimited long distance. I call Cox Communications, our current provider, on June 15th. It would add $23.00 to our monthly bill, putting it at over $55 a month. Hmm, that seems kind of pricey to me, so I do a search online. (Google is my friend.)
AT&T has an online offer of unlimited long distance and thirteen features for forty bucks a month (hey, if you’re interested in trying this, wait until I get set up and you can use me as a reference and I’ll get a million bazillion dollars…well, maybe not that much, but I do get some sort of thank you from AT&T). So, I sign up online. Get to the last page and “we’re experiencing technical difficulties, please call….” and there’s a number. I call. She asks questions, I answer them. She asks what number I’d like and gives me three or four choices. Uh, no, I want the number I’m calling from right now. Okay, that will take longer to set up because your current provider has to let us have it.
No problem, our original service was with AT&T before we went to Cox. So, it should be pretty simple, right? I should be hearing something within the next week. As an additional bonus, since I’m switching from a cable company, we’ll be getting an additional ten dollars off a month. For five months. Or was it ten? I don’t care. It was icing on the cake.
On the 23rd, I call AT&T. “Hey, what’s the status on this? I haven’t heard anything.” The guy looks up the records, shows nothing for this phone number. I give him the confirmation number I was given when I signed up. He looks it up. Shows a different phone number. He’s at a loss, says he’s going to transfer me to a supervisor. Okay, whatever ya have to do. I just want to get this set up.
I speak with the supervisor and she asks “well, what’s this phone number?” and rattles off the number on the account.
Beats me. I have no idea. I tell her I wanted the account set up with our current number. I give it to her. I don’t understand why she asked, but she seemed surprised when I told her that number works. I told her “I’m calling you on it right now.” So, she goes ahead and sets up a new account and gives me a new confirmation number. “You should be hearing something from us within the next four or five days.”
When I hadn’t heard anything by the 28th, I called again. Gave the same information. Was told “that’s set up for the 5th of July”. Yay!
Guess what? No one showed up. I call. I tell my long sad story again. And the woman I spoke with told me the problem was that Cox wasn’t responding to their requests and that she’d put an expedite on it. And that I should hear from AT&T in twenty four to forty eight hours. And I did. Within twenty four hours, I got the message that there will be someone out here on Tuesday, the 10th to do the switchover.
Woohoo! Unlimited long distance! Woohoo!
Anybody in the U.S. want a wake up call from lisaviolet? Won’t cost me a cent!