You know I’ve been hit by fraud twice this year. Citibank is right on top of theirs, but I wasn’t having the same luck with my Chase Disney card.
I initially reported potential fraud on February 3rd. Even though I called before the charge was authorized (the company who was providing the service called our house, I told her repeatedly I would not authorize it, I didn’t make the purchase, I wouldn’t pay for it), it somehow still made it through. We immediately cancelled my card and two weeks later, I called again wanting to know when the paperwork for the fraudulent charge would get here. “It takes about two weeks.” Two weeks later, I called again. It finally got here in the middle of March. I filled it in promptly, both Brian and I signed it and I sent it back.
Still, the $530.03 charge remains on the card as a balance due. I’m not going to pay it. Then there’s the interest. It’s been on the card since February, after all. I called again on it last night. I talked to the accounts department, who put me through to the fraud department. And she passed me on to the fraud department, saying something about a credit on the account. (WTF, I thought I was already at the fraud department….) I relay the story to the guy on the phone. He needed my old account number, I don’t have it. But he was able to go backwards from my current account number.
Wow, look at that, a credit balance. For $530.03. Lovely. They were able to transfer the balance due amounts, but not the amount credited from the company who originally made the charge. He said he’d transfer it. I asked about finance charges. He credited those, too. I asked how long the credit had been there. “Oh, a couple of weeks.”
Lovely, just lovely.
At least it’s one other thing off of my mind.
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