lisaviolet's diary

Last week, we had Arby’s. We had gotten one of those coupon sheets in the mail. We got four regular Arby’s sandwiches at $1.99 each.

Brian is a fan of walking in. He’ll walk in instead of driving through. After he placed the order, he heard the cook ask “is he using a coupon?”

Well, he told me about it and we were both wondering if there’s a difference in the sandwich for the customer who pays full price vs the coupon. And I went to the Arby’s website and asked via their form.

This was the reply I got:

Thank you for taking the time to contact us regarding the problem you encountered with your recent visit to one of our restaurants. We share your concern and frustration with the incident you encountered, and sincerely regret any inconvenience this may have caused you.

Please be assured that, at Arby's, quality and consumer satisfaction are our highest priorities. Thanks to consumers like you and the information you provide, we are better able to trace the source of a problem and take any actions that may be necessary to resolve it.

Your comments have been shared with both the Area Supervisor and the Director of Operations for the Lakeside Avenue Arby's. They are addressing this incident with the restaurant's management and staff to ensure that excellent customer service is being extended to our guests. I am going to mail you 2 VIP cards (each valid for a free combo meal) to invite you back to our restaurant.

Once again, our apologies for your inconvenience and I hope we can continue to consider you a valued customer.

Sincerely,

Arby's Customer Relations

So, someone is getting their hands slapped. But is it because there should be no difference or if the question was overheard by the customer?

Is there any difference? We do not know. But one day, we shall go into Arby’s seperately. And we’ll order the same thing. And one of us will use a coupon, the other will not and one of us will take a picture.

:D

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Sunday, November 07, 2010