[ Home | All Archives ]
previous | most current | next

      Saturday, January 11, 2014

mrs. crankypants
01:05 PM - 01/11/2014

The topic: Last month when I was doing all of that paperwork


I found a UPS receipt (I print them out and attach them to the customer's paperwork) that didn't match up to anything. We've had one customer cancel on us the entire time that Brian's been doing this business. The guy couldn't wait any longer. I refunded his money.

I thought that was the end of it. Until I found the UPS receipt. Brian didn't pull the paperwork back in his shop and shipped the unit out. The guy even emailed Brian asking a question about the unit, telling Brian how happy he was with it. Brian forgot all about the cancellation. 

So, I see this guy has a unit that he didn't pay for (because all of his money had been refunded). 

I called him on December 23. "Yeah, I'll take care of it" he says. I sent him a copy of the original quote with the payment link on it. When I did the invoices the last week of December, he was sent one in email. I also printed out a copy and sent it to him.

Never heard a thing.

This morning, Brian emailed him. Told him we're a small company and $346 is a lot of money to us (it is). The guy responded that he'd pay it right away (he hasn't) and that he'd only just gotten the invoice, so the problem wasn't on his end.

Seriously? When the credit card was refunded, he got a notice in his email that he'd been refunded. He knew damned well he hadn't paid for that unit when he received it the following week. He's been using it ever since.

And so far, he hasn't paid. Unless he's going to send a check.

I'll be holding my breath on that.

lisaviolet's avatar

Yay! He paid!

Posted by lisaviolet @ Sunday, January 12, 2014 - 8:00:07 AM

Commenting is not available in this channel entry.
All Archives

lisaviolet is sixty something, married with no kids, takes care of lots of cats, likes taking photographs, loves Southern California weather and spends altogether too much time avoiding her responsibilities.

In her spare time, she makes pretty things to sell in her store.

August 2018
      1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31  

website design by

©lisaviolet 1996-2018
Photographic images are the property of the photographer,and may not be copied, printed, or otherwise reproduced on any other site or used in any other publishing medium without the written permission of each individual photographer and kennel/cattery owner. Cathouse privacy policy.